Technical Services Engineer

US-PA-Conshohocken
# of Openings
1
Category
Information Technology

Overview

Symphony Health Solutions, a wholly owned subsidiary of PRA Health Sciences, is a leading provider of high-value data, analytics, technology solutions and actionable insights for healthcare and life sciences manufacturers, payers and providers. The company helps clients drive revenue growth and commercial effectiveness, while adapting to the transformation of the healthcare ecosystem, by integrating a broad set of patient, prescriber, payer and clinical data together with primary and secondary health research, analytics and consulting. Symphony delivers a comprehensive perspective on the real dynamics that drive business in the healthcare and life sciences markets.

 

At Symphony Health Solutions, we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values:

  • Love the Customer by consistently exceeding expectations
  • Focus on Brilliant Execution by being detailed and accountable
  • Leapfrog the Competition by Differentiating ourselves and providing innovative solutions
  • Build a High-Performance Culture that does not accept mediocrity
  • Make it Fun by Connecting as one passionate high-energy team.

Connect with Symphony! Collaborate with Customers! Differentiate Yourself! 

 

Responsibilities

Symphony is hiring a Technical Services Engineer to work closely with Production, Development, and Operational areas to resolve technical issues, perform root cause analysis, develop continuous engineering improvements and foster stakeholder relationships. The successful candidate will be a multi-tasking self-starter with a keen ability to prioritize and lead efforts to solve issues effectively. Must have experience with ETL, Linux, Oracle, Informatica, SQL and the flexibility to work outside standard business hours.  Pharma data knowledge is a plus.

 

Key Responsibilities & Accountabilities:

  • Adhere to and enforce company service level agreements, specifically those customer facing.
  • Available for escalation as a technical subject matter expert.   
  • Troubleshooting, resolving and tracking application issues on a daily basis for issues such as, but not restricted to: alert activity, available disk space, available memory, server logs, number of processes running, who is logged in, queues. 
  • Diagnose internal or customer reported issues to determine the validity of the reported issue and undertake analysis and actions for resolution. 
  • Support the change control process making judgments as to when a push-forward or rollback decision should be made as necessary. 
  • Communicates effectively to both business and technical stakeholders within the project team.
  • Foster relationships with key stakeholders, understanding their requirements and recommend / implement technical solutions and provide guidance as needed. 
  • Proactive analysis and troubleshooting of production servers and applications.
  • Define procedures and processes for ongoing continuous improvement and implement tools for automation. 

Qualifications

  • 4-year degree in information technology, computer science or a related field. Equivalent work experience or technical certifications will be considered.
  • Solid problem solving ability
  • Must have sound understanding of ETL(informatica), Linux and database basics such as SQL, MySQL, Oracle, etc...
  • Some experience with the Hadoop ecosystem
  • Sound written and oral communication skills
  • AutoSys knowledge is a plus
  • Pharma Data knowledge is a plus

 

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. Symphony Health Solutions is an Equal Opportunity Employer.

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.